Privacy Policy

1. Scope

This Privacy Policy applies to:

• visitors to our website;
• people who submit enquiries or "Request Quote" forms;
• prospective customers who contact us by email, phone, WhatsApp, or other channels linked from the website.

If you become a customer of our telematics or fleet management services, additional privacy and data terms may apply under your service agreement (e.g., for vehicle telematics and driver-related data).

2. Personal information we collect

3. How we use your information

We may use your personal information to:

• respond to enquiries and quote requests;
• contact you about products and services you asked about;
• schedule demos, consultations, or installation discussions (where relevant);
• provide customer support and follow-up communications;
• improve our website content, usability, and security;
• meet legal, regulatory, or audit obligations.

4. Lawful basis for processing

We process personal information only when we have a valid basis, including:

• Consent (e.g., you submit a form or opt in to receive updates);
• Contract or steps prior to a contract (e.g., you request a quote or product information);
• Legitimate interests (e.g., improving our services, website security, fraud prevention);
• Legal obligation (e.g., compliance with applicable laws and lawful requests).

Lesotho's data protection framework is set out in the Data Protection Act (Act No. 5 of 2012, commonly referenced as the Data Protection Act, 2011).

5. Cookies and analytics

We may use cookies and similar technologies to:

• remember basic preferences (where applicable);
• measure website traffic and performance;
• understand which pages and content users find useful.

You can control cookies through your browser settings. If you disable cookies, some site features may not work as intended.

6. How we share personal information

We do not sell personal information.

We may share personal information with:

• Service providers who help us operate the website and business (e.g., hosting providers, email services, analytics tools), under confidentiality and security obligations;
• Professional advisers (e.g., legal/accounting) where necessary;
• Authorities where required by law or to protect rights, safety, and security;
• Business partners and contractors only when needed to deliver a service you request (for example, onboarding support), and only to the extent necessary.

7. Cross-border data transfers

Some of our service providers or systems may process data outside Lesotho (e.g., cloud hosting). Where cross-border transfers occur, we take reasonable steps to ensure appropriate safeguards are in place, consistent with Lesotho's data protection requirements.

8. Data retention

We keep personal information only as long as necessary for the purposes described in this policy, including:

• responding to enquiries and managing business relationships;
• maintaining records for operational, audit, and legal compliance.

When personal information is no longer needed, we securely delete or anonymise it where feasible.

9. Security

We implement reasonable administrative, technical, and organisational safeguards to protect personal information against:

• unauthorised access;
• loss, misuse, alteration, or disclosure.

No system is 100% secure; however, we continuously improve security controls as our services and systems evolve.

10. Your rights

Under Lesotho's data protection framework, individuals generally have rights such as:

• requesting access to personal information held about them;
• requesting correction of inaccurate information;
• objecting to certain processing (including direct marketing in appropriate circumstances).

To exercise your rights, contact us using the details below. We may request proof of identity before fulfilling certain requests.

11. Direct marketing

We may send marketing communications only where permitted and/or where you have requested information or opted in. You can opt out at any time by following the unsubscribe instructions (where provided) or by contacting us directly.

12. Children's privacy

Our website and services are not directed at children. We do not knowingly collect personal information from children without appropriate consent.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the updated effective date.

14. Contact us

For privacy enquiries, requests, or complaints, contact: